Privacy Policy
Last Updated: August 24, 2025
This Privacy Policy describes how Velare ("we," "us," "our") collects, uses, and discloses your personal data when you visit our website, use our services, make a purchase, or otherwise communicate with us in relation to the website (collectively, the "Services"). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether as a customer, website visitor, or any other person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last updated" date, and take any other necessary steps as required by applicable law.
How We Collect and Use Your Personal Data
To provide the Services, we collect and have collected personal data about you over the past 12 months from various sources, as outlined below. The data we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or third parties.
What Personal Data We Collect
The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term "personal data," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Data We Collect Directly from You
Information you provide to us directly through our Services may include:
- Contact Information, including your name, address, phone number, and email address.
- Order Information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information, including your username, password, security questions, and other account security details.
- Customer Support Information, including any messages or communications you send to us regarding the Services.
Some features of our Services require you to provide certain information about yourself. You may choose not to provide this information, but this may result in your inability to use or access those features.
Data We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our website, such as device information, browser information, network connection details, your IP address, and other data related to your interaction with the Services.
Data We Receive from Third Parties
We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our website and services, such as [e.g., Shopify].
- Payment processors, who collect payment details (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill your orders, and provide you with the requested products or services in order to fulfill our contract with you.
When you visit our website, open or click on emails, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party websites, and cookies.
Any information we receive from third parties will be handled in accordance with this Privacy Policy. See also the section below, "Third-Party Websites and Links."
How We Use Your Personal Data
Providing Products and Services: We use your personal data to provide you with the services and fulfill our contract with you, including processing payments, fulfilling orders, providing notifications related to your account, orders, returns, exchanges, and other transactions, managing your account, and facilitating returns and exchanges.
Marketing and Advertising: We may use your personal data for marketing and advertising purposes, such as sending you marketing, promotional, and advertising messages via email, SMS, or mail and displaying advertisements for products or services.
Security and Fraud Prevention: We use your personal data to detect, investigate, or respond to fraudulent, illegal, or harmful activities.
Communication and Service Improvement
We use your personal data to provide customer support and improve our services.
Cookies
Like many websites, we use cookies on our website. For more information about the cookies we use in relation to our services, please refer to the cookie policy at https://www.shopify.com/de/legal/cookies.
How We Disclose Personal Data
In certain circumstances, we may share your personal data with third parties to fulfill contracts, pursue legitimate business interests, and for other purposes as outlined in this Privacy Policy. These circumstances may include:
- Vendors or Third-Party Service Providers who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
- Business and Marketing Partners to provide services and targeted advertising.
Third-Party Websites and Links
Our website may contain links to third-party websites or online platforms. If you follow links to sites not operated by us, you should review their privacy policies and security practices.
Children's Data
The services are not intended for children, and we do not knowingly collect personal data from children.
Security and Retention of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."
Your Rights
Depending on your location, you may have some or all of the rights listed below regarding your personal data.
Complaints
If you have any complaints about how we process your personal data, please contact us using the details below.
International Users
Please be aware that we may transfer, store, and process your personal data in countries outside your country of residence.
Contact
If you have questions about our privacy practices or this Privacy Policy or wish to exercise any of your rights, please email us at support@velarewatch.store