Refund Policy
Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at support@velarewatch.store, and we will provide you with the next steps for returning your package.
You can contact us anytime with questions about returns at support@velarewatch.store.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess the issue and resolve it.
You can contact us anytime with questions about returns at support@velarewatch.store.
Exceptions/Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about your item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can purchase the new item separately.
14-Day Withdrawal Right (European Union)
In accordance with the German regulations, you have the right to cancel or return your order within 14 days without providing a reason.
As mentioned above, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded via your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@velarewatch.store.