Shipping Policy
Welcome to Velare!
We understand how important it is for you to receive your orders quickly and efficiently. That’s why we’ve outlined our shipping policies below to ensure you have a clear understanding of our shipping processes and timelines.
Processing Times
Orders are processed within 1–5 business days.
Business days are Monday to Friday, excluding holidays.
Shipping Methods & Delivery Times
- Standard Shipping: Estimated delivery within 8–14 business days.
Please note that these are estimated delivery times and cannot be guaranteed. While we strive to meet these timeframes, delays may occur. Note that we also need time to process the order, which can take anywhere from 1–5 business days as our products are custom-made.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
International Shipping
We ship worldwide. The shipping cost will be displayed at checkout once you enter your address details.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can track your order directly through the carrier's website.
Lost or Damaged Items
If your order is lost or damaged during transit, please contact us immediately.
We will work with you to find a solution, whether it’s a replacement or a refund.
Order Changes
If you need to make changes to your order or shipping address, please contact us immediately after placing your order.
Contact Us
For any questions regarding our shipping policies, please contact us at support@velarewatch.store.